2013 Corporate Sustainability Report

Global Reporting Initiative (GRI) Index


The Global Reporting Initiative (GRI) Index is a sustainability reporting framework that allows companies the opportunity to self-report on a variety of material subject areas. The GRI Index provides increased transparency and accountability when it comes to economic, environmental, social and governance information.

Not Reported
Partially Reported
Fully Reported

Strategy and Analysis

1.1

CEO statement
Our Response

Note from Our CEO

1.2

Description of key impacts, risks, and opportunities

Organizational Profile

2.1

Name of the reporting organization
Our Response

Steelcase Inc. (Steelcase)

2.2

Primary brands, products, and/or services

2.3

Operational structure of the organization

2.4

Location of organization's headquarters
Our Response

Steelcase is headquartered in Grand Rapids, Michigan, U.S.A.

2.5

Number of countries where the organization operates
Our Response

Steelcase Locations

2.6

Nature of ownership, legal form
Our Response

Steelcase Inc. (SCS) is a publicly traded company listed on the New York Stock Exchange.

2.7

Markets served

2.8

Scale of reporting organization
Our Response

Annual Report

2.9

Significant changes during the reporting period
Our Response

Annual Report

2.10

Awards received
Our Response

Awards

Report Parameters

3.1

Reporting period
Our Response

This report covers the calendar year 2012 (CY2012), spanning January 1, 2012, to December 31, 2012 and the company’s fiscal year 2013 (FY2013), spanning February 25, 2012, to February 22, 2013. Key environmental impact metrics (energy, GHG emissions, VOCs, water and waste) are tracked on a calendar year basis for 2012 (CY2012).

3.2

Date of most recent previous report
Our Response

The most recent Steelcase Corporate Sustainability Report was published in January 2013 and covered calendar year 2011 (CY2011) and Steelcase’s fiscal year 2012 (FY2012 – February 25, 2012 to February 22, 2013).

3.3

Reporting cycle
Our Response

Steelcase publishes a corporate sustainability report annually.

3.5

Process for defining report content
Our Response

In preparing the content of this report, Steelcase reviewed its operations through the lens of the ISO 26000 corporate social responsibility standard and the Global Reporting Initiative’s (GRI) Sustainability Reporting Guidelines. The report was prepared with insight from significant stakeholder research and as well as other measurement systems to identify sustainability aspects of the business. Through that process, Steelcase identified significant impacts and developed objectives and targets that guide efforts to improve performance. This is an ongoing process that requires continued learning, evaluating, and adapting systems to ensure that Steelcase is living its core values and meeting sustainability commitments.

3.6

Boundary of the report
Our Response

This report covers Steelcase’s global operations (Americas, Europe, Middle East, and Africa (EMEA) and Asia Pacific (AP)) to the extent to which data was available. As a part of this report, we have outlined our commitment to further developing our global social and environmental practices and reporting capabilities. See our Our Sustainability Promise.

3.7

Specific limitations on the scope and boundary of the report
Our Response

See 3.6.

3.8

Basis for reporting on situations that can significantly affect comparability
Our Response

See 3.6.

3.9

Data measurement techniques and the bases of calculations
Our Response

The data in this report was collected with the help of the Steelcase Corporate Sustainability Steering Committee and global subject matter experts within each key function. Steelcase collects data from each of its global locations through the web-based systems, company databases and other non-automated methods. Environmental data related to energy, greenhouse gas emissions, waste, water and VOCs was collected through a web-based management system. Data inputs include utility bills, pull tickets from recycling and waste hauling service providers, and the company’s environmental management system. Steelcase’s scope of inclusion follows the guidelines established by the World Resources Institute as adopted by the EPA Climate Leaders Initiative. Human resources-related data is provided by the Global Talent Management team.

3.10

Re-statements of information provided in earlier reports
Our Response

See 3.11.

3.11

Significant changes from previous reporting periods
Our Response

No significant changes.

3.12

Table identifying the location of the standard disclosures in the report
Our Response

GRI Index

3.13

Assurance statement
Our Response

At this time, Steelcase does not utilize an external organization to assess this report.

Governance, Commitments and Engagements

4.1

Governance structure of the organization
Our Response

Corporate Governance

4.2

Indicate whether the Chair of the highest governance body is also an executive officer
Our Response

The Steelcase Board of Directors is chaired by Robert C. Pew III. He is not an Executive Officer.

4.3

Independent and/or non executive Board Membership
Our Response

Steelcase’s Board of Directors is composed of 13 members, 11 of whom are independent. Two members of the Board are executive officers, Chief Executive Officer, James P. Hackett and President and Chief Operating Officer, James Keane.

4.4

Mechanisms to provide recommendations to the Board

4.5

Link between executive compensation and sustainable performance

4.6

Process to avoid conflicts of interest

4.7

Board qualifications and expertise

4.8

Missions, values, codes of conduct and principles

4.9

Process for overseeing economic, environmental and social performance

4.10

Process for evaluating board performance

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organization
Our Response

Steelcase takes a precautionary approach toward environmental management. History tells us that if we wait for absolute proof, or wait for governments to act, it is often too late. We follow our own belief system, and that’s one of the reasons we have taken a leading role in finding creative and responsible ways to operate and design products and applications. See the Customers and Environment sections for details.

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses
Our Response

Steelcase participates in the following initiatives to meet our sustainability goals:

  • Carbon Disclosure Project
  • ISO 14001
  • OHSAS 18001
  • ISO 26000
  • Global Reporting Initiative (self-declared)
  • UN Global Compact (France and Spain)
  • AFNOR NF Environment certification program
  • Blue Angel certification program
  • Cradle to Cradle® certification program
  • BIFMA level® certification program
  • LEED® certification program
  • SCS Indoor Advantage™ certification program
  • OEKO-TEX® certification program
  • Green Suppliers Network, U.S. EPA
  • U.S. EPA WasteWise Program

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: - Has positions in governance bodies - Participates in projects or committees - Provides substantive funding beyond routine membership dues - Views membership as strategic
Our Response

There are a number of organizations around the world that we are members and active partners in. Here are a few:

  • BIFMA
  • K&L Gates LLP
  • Business Leaders for Michigan
  • Business Roundtable
  • National  Association of Manufacturers
  • National Association of World Affairs, Executive Leadership Council, Diversity Executive
  • Design Industry for Fighting Aids (DIFA)
  • Michigan Manufacturing Association
  • West Michigan Center for Arts & Technology, WMCAT
  • University Prep Academy
  • United Way
  • Gilda’s Club, Leadership and Incubation
  • Grand Rapids Community College Diversity Speaker Series Sponsor
  • Michigan Minority Supplier Development Council
  • National Minority  Supplier Development Council
  • Allstate Insurance Recognition for Supplier Diversity
  • Urban League Martin Luther King, Jr. Breakfast Host and Sponsor
  • National Civil Rights Museum

4.14

List of stakeholder groups engaged by the organization
Our Response

The stakeholder groups we engage with are customers, the architectural and design community, employees, academic and research institutions, dealer partners, supplier partners, governmental agencies, industry organizations, NGOs, community partners, nonprofits, investors and media. See Key Partners.

4.15

Basis for identification and selection of stakeholders with whom to engage

4.16

Approaches to stakeholders engagement, including frequency of engagement by type and by stakeholder group
Our Response

Steelcase conducted a series of research projects in 2011 and 2012 to understand our stakeholder expectations around sustainability. We use the results of these research projects to drive our business strategies and engage with stakeholders addressing the topics that are most relevant to their priorities. We will continue to engage with stakeholders, moving forward through informal discussions, surveys, focus groups and social media. For more information, see our Our Sustainability Promise.

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting

Economic

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments
Our Response

Annual Report

EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change
Our Response

Climate change poses many potential risks to the environment, business, people and the communities in which we work, live and serve. At this time, these risks are difficult to predict and quantify. However, we work to minimize our impact on the climate through a global initiative to reduce our emissions and measure our performance through a metric-based system. Steelcase monitors its global greenhouse gas emissions and has several goals in place for continuously improving our reduction rates. See our Targets and Performance page for details.

EC3

Coverage of the organization's benefit plan obligations

EC4

Significant financial assistance received from government
Our Response

We have not received significant financial assistance from the government.

EC6

Policy, practices, and proportion of spending on locally-based suppliers at significant locations
Our Response

There are a number of factors involved in the evaluation and selection of our supplier partners. Quality, performance, safety, price, location and social and environmental impact are all weighed. Our value-based supplier assessment process aims to consider all factors in order to make the best possible decision for Steelcase, our customers and the environment. Local suppliers are often selected. See our Supplier Partners section and visit our Supplier Overview page for more information.

EC7

Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation
Our Response

As a global enterprise, Steelcase supports a diverse workplace. Our goal is to attract and retain the best talent around the world. To accomplish this goal, we engage with local recruitment sources to provide top candidates. Every Steelcase global location has identified and works directly with these sources to attract the best local talent. Currently, we do not track the proportion of locally hired senior management.

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or probono engagement
Our Response

Social Investment

EC9

Understanding and describing significant indirect economic impacts, including the extent of impacts
Our Response

Steelcase and The Steelcase Foundation make donations to support various art, education and environmental organizations in the geographies where Steelcase operates. See Social Investment page for details.

Environmental

EN1

Materials used by weight or volume
Our Response

Due to the complexity of manufacturing Steelcase products, material weight and volume vary significantly by product type. Steelcase calculates materials used by products on an individual basis. In the Americas, see Product Environmental Profiles (PEPs) for more information. In EMEA, PEPs and Environmental Product Declarations (EPDs) can be provided by request. In Asia Pacific, PEPs can be provided by request.

EN2

Percentage of materials used that are recycled input materials
Our Response

Steelcase uses a broad range of materials in its products – many of which contain recycled materials. Percentages of recycled content in products are reported in Product Environmental Profiles. The primary materials used that contain recycled content are steel, aluminum, composite wood and select textiles. For information on products in the Americas, see Product Environmental Profiles. Product Environmental Profiles available by request in the EMEA (Europe, Middle East and Africa) and AP (Asia Pacific) regions. Where available, Environmental Product Declarations can be provided by special request. See our Innovative Products and Applications page for more information.

EN3

Direct energy consumption by primary energy source
Our Response

See our Energy Use and Efficiency and Renewable Energy pages for more information.

KPI-EN3

EN4

Indirect energy consumption by primary source
Our Response

See our Energy Use and Efficiency and Renewable Energy pages for more information.

KPI-EN4

EN5

Energy saved due to conservation and efficiency improvements
Our Response

At the beginning of 2012, the company set a goal to reduce its environmental footprint by 25% by the end of 2020. In a year, the overall energy reduction was 4%. Since the company began tracking progress in 2001, Steelcase has reduced its energy consumption by 60%. See our Energy Use and Efficiency and Renewable Energy pages for more information.

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives
Our Response

Steelcase conducts life cycle assessments on key products to understand the impacts of their whole life cycles. This effort offers insights in the development of new products and helps the company develop action steps to reduce the embodied energy in all phases of the products life including the use phase. Most Steelcase products do not consume energy but the company is optimizing products that impact energy in the use phase, such as lighting. See our Energy Use and Efficiency and Innovative Products and Applications pages for more information.

EN7

Initiatives to reduce indirect energy consumption and reductions achieved

EN8

Total water withdrawal by source
Our Response

Globally, Steelcase used approximately 138 million gallons of water in 2012. The primary sources of water are the municipal water systems where Steelcase facilities are located.

At the beginning of 2012, the company set a goal to reduce its environmental footprint by 25% by the end of 2020. In a year, overall water use increased by 26%. Since the company began tracking progress in 2001, Steelcase has reduced its water use by 68%. See our Water Conservation page for more information.

EN9

Water sources significantly affected by withdrawal of water
Our Response

The primary sources of water are the municipal water systems where Steelcase facilities are located. Globally, Steelcase used approximately 138 million gallons of water in 2012.

As a part of our efforts to reduce our global environmental footprint, Steelcase is committed to reducing our water usage by 25% by the end of 2020. See our Water Conservation page for more information.

EN10

Percentage and total volume of water recycled and reused
Our Response

At the beginning of 2012, the company set a goal to reduce its environmental footprint by 25% by the end of 2020. In a year, overall water use increased by 26%. Since the company began tracking progress in 2001, Steelcase has reduced its water use by 68%. See our Water Conservation page for more information.

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
Our Response

Steelcase is committed to investing in and enhancing habitat protection. Refer to Habitats Protected or Restored (EN13) and Strategies, Current Actions, and Future Plans (EN14) for examples of those initiatives.

EN12

Description of significant cant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
Our Response

Steelcase’s goal is to minimize potential environmental impacts of our products, services and operations. For more information about how we consider biodiversity in the creation of our products, see our Innovative Products and Applications page.

EN13

Habitats protected or restored
Our Response

Steelcase is committed to investing in and enhancing habitat protection. Examples of these programs include:

  • Native species plantings and low-impact landscaping at the wood furniture manufacturing plant (LEEDtm Certified)
  • Creating a bioswale utilizing native plants at the company WorkLab (LEED Platinum certified) in Grand Rapids, Michigan, USA
  • Low-impact native landscaping at the company WorkLab in Schiltigheim, France

EN14

Strategies, current actions, and future plans for managing impacts on biodiversity
Our Response

By conducting life cycle assessments on key products, Steelcase works to understand the impacts of its products over their whole life cycles and uses that information to inform the development of new products. See EN26 and our Innovative Products and Applications page for more information.

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk
Our Response

Steelcase’s approach to embedding sustainability into its business systems is holistic, research-based and measurable. Every step of the way – from design, manufacture, delivery and product life cycle – Steelcase considers the impact of its products and processes on human and environmental health. The company’s product development process is based on three foundational platforms for sustainable design: materials chemistry, life cycle assessment and end of use. See our Innovative Products and Applications page for more information.

EN16

Total direct and indirect greenhouse gas emissions by weight
Our Response

See our Energy Use and Efficiency and Renewable Energy pages for more information.

KPI-EN16

EN17

Other relevant indirect greenhouse gas emissions by weight
Our Response

Steelcase follows protocols and reported its GHG emissions through the Carbon Disclosure Project (CDP). The CDP approach uses World Resources Institute protocols. In our CDP filing for calendar year 2012, we have expanded to include additional indirect GHG categories.

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved

EN19

Emissions of ozone-depleting substances by weight
Our Response

Nearly 20 years ago, Steelcase phased out all ozone depleting substances in the manufacture of its products.

EN20

NOx , SOx, and other significant air emissions by type and weight
Our Response

These emissions are included in the measurements we track for GHG emissions. Steelcase reports all measurements in CO2 equivalents. See Energy Use and Efficiency for more information.

EN21

Total water discharge by quality and destination
Our Response

Water Conservation

EN22

Total weight of waste by type and disposal method
Our Response

Steelcase tracks and reports according to the following categories: landfill, incineration, compost and recycle.

For waste reduction initiatives, see our Waste Reduction page in the Environment section. For how we help our customers with end-of-use strategies, see our End of Use Strategies page in the Customers section.

KPI-EN22

EN23

Total number and volume of significant spills
Our Response

There were no significant spills during the reporting period.

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally
Our Response

Lean manufacturing processes, powder coat finishing operations and improved steel utilization and recycling have contributed to the significant reduction of hazardous waste and the reduction of the amount of waste sent to landfills. The majority of hazardous waste is sent to local treatment facilities, exceptions being where legal standards require export. For waste reduction initiatives, see our Waste Reduction page in the Environment section.

KPI-EN24

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff
Our Response

None

EN26

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation
Our Response

Steelcase’s approach to embedding sustainability into its business systems is holistic, research-based and measurable. Every step of the way – from design, manufacture, delivery and product life cycle – Steelcase considers the impact of its products and processes on human and environmental health. The company’s product development process is based on three foundational platforms for sustainable design: materials chemistry, life cycle thinking and end of use. For our operational initiatives and progress, see our Innovative Products and Applications page.

EN27

Percentage of products sold and their packaging materials that are reclaimed by category
Our Response

Designing products for disassembly and recyclability is an embedded approach in Steelcase’s product development process. It helps to ensure that Steelcase products, packaging and components can be recycled or repurposed at the end of useful life. To explore our sustainability product design platforms, see our Innovative Products and Applications page.

Steelcase offers a convenient way for businesses to responsibly dispose of furniture and equipment. With options ranging from refurbishing and resale, to donation or recycling, Steelcase has helped extend the useful life of thousands of furniture products and millions of tons of raw materials, dramatically reducing the amount of product waste dumped into landfills. For details on how we help our customers with end-of-use strategies, see our End of Use Strategies page.

Steelcase has a comprehensive packaging strategy that focuses on a number of different tactics to reduce, reuse and recycle packaging. We begin by seeking to eliminate or minimize packaging wherever possible.  We utilize tools such as blanket wrap and palletizing to minimize the amount required. Next, we look at the types of packaging that are used, seeking materials that contain recycled content and are recyclable. Where packaging is used, we partner with our independent local dealers to assist our customers in getting packaging materials recycled. Some materials such as blanket wraps are returned to us. Other materials are recycled in local markets. For packaging initiatives, see our Transportation and Packaging page.

At present, Steelcase does not have a global system that can track the total percentage of products or packaging that have been reclaimed.

EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
Our Response

It is a Steelcase Inc. policy to work in full cooperation with the agencies that regulate our business to ensure that it is compliant with applicable laws and regulations. As part of this full cooperation, Steelcase is routinely inspected by various regulatory agencies, including the U.S. Environmental Protection Agency and agencies in other countries where we have operations. To support compliance efforts, Steelcase has dedicated internal compliance personnel who regularly conduct internal environmental reviews of operations as they relate to specific codes and regulations. Should internal reviews identify an item that is a compliance concern, it is Steelcase policy to voluntarily report that concern to the appropriate agency and then work cooperatively with that agency to resolve the matter. Occasionally, this voluntary proactive approach may actually trigger a notice of violation due to the way in which government regulations are structured. Public filings identify any situations that meet reporting thresholds required by the Securities and Exchange Commission. Recent filings with the SEC are available on the Investor Relations section of the Steelcase web site.

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce

EN30

Total environmental protection expenditures and investments by type
Our Response

Steelcase’s business strategy is to systematically embed sustainable decision making and investments into all business systems. These investments are integrated into the operations of the company and therefore cannot be reported by line item.

Human Rights

HR1

Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening
Our Response

Our core values are reflected in our Global Business Standards, which embody the fundamental principles that govern our ethical and legal obligations as we do business around the world. All Steelcase agreements and contracts require strict adherence to the laws within each country. In keeping with our core values, Steelcase supports fundamental principles of human rights set forth in the United Nations Universal Declaration of Human Rights and related international covenants in every aspect of our business, each region of the world in which we operate, relationships with our employees, clients and suppliers, and communities where our employees live and work.

In 2013 Steelcase globally launched the Steelcase Supplier Code of Conduct. See our Supplier Partner section and our Supplier Overview page for details on human rights policies and practices in our supply chain.

HR2

Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken
Our Response

See HR1. In 2013, we will begin employing a new process with updated assessment criteria involving these and other code of conduct issues.

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
Our Response

Globally, employees are required to take policy and compliance training regarding our Global Business Standards. As of 2012, eighty-four (84) percent of all employees globally have received this training, for a total of approximately 376,776 employee hours. New employees receive this training as a part of the onboarding process.

HR4

Total number of incidents of discrimination and corrective actions undertaken
Our Response

Per the Steelcase Global Business Standards, any reports of discrimination are investigated and resolved within 48 hours of the complaint. The Steelcase Integrity Line enables employees to make anonymous reports. As such, Steelcase does not disclose this information.

HR5

Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights
Our Response

See HR1. At Steelcase, acting with integrity is a key principle that has guided our individual and corporate business thinking, decisions and behavior for over 100 years. It is a legacy handed down from the founders of our company and remains the cornerstone of our business philosophy today. As outlined in our Global Business Standards and supplier relations document, Steelcase does not tolerate the use of child labor, forced labor or discriminatory practices within its operations or within the operations of affiliated partners. We comply with applicable laws and industry standards on working hours. We respect the right of individuals to form and join trade unions and to bargain collectively. See our Supplier Partners and Diversity and Inclusion pages for more information.

HR6

Operations and significant suppliers identified as having significant risks for incidents of child labor and measures taken to contribute to the effective elimination of child labor
Our Response

See HR5.

HR7

Operations and significant suppliers identified as having significant risks for incidents of forced labor and measures taken to contribute to the effective elimination of all forms of forced or compulsory labor
Our Response

See HR5.

HR8

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations
Our Response

One hundred (100) percent of our global security personnel are trained in Steelcase’s human rights policies and procedures.

HR9

Total number of incidents of violations involving rights of indigenous people and actions taken
Our Response

There are no known incidents involving the rights of indigenous people.

HR10

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments
Our Response

To date, we have not been subject to any human rights reviews or conducted any impact assessments. See HR1.

HR11

Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms
Our Response

Steelcase provides a variety of mechanisms designed to aid employees in voicing concerns or receiving assistance with sensitive issues in the workplace. They can consult/connect with:

  • Leader, if appropriate
  • Designated HR business partner
  • Global Business Standards (GBS) Integrity Line (see below) – confidential service that allows employees to ask questions, raise concerns or clarify issues

Anonymity is crucial to the success of this process; therefore, we do not report on these issues.

Labor Practices & Decent Work

LA1

Total workforce by employment type, employment contract, and region, broken down by gender
Our Response

Global total (approximate) of employees – 10,000
Of those employees, 31% are females and 69% are males, and 1.4% are part-time employees.

LA2

Total number and rate of new employee hires and employee turnover by age group, gender, and region
Our Response

Total number of new hires worldwide – 1,693. Estimated attrition rate: 19.6%.

By region:

  • Americas – 18.9% attrition rate
  • Europe, Middle East & Africa – 16.2% attrition rate
  • Asia Pacific – 29% attrition rate

By  generation: (est.)

  • Boomers – 15%
  • Gen X – 34%
  • Gen Y – 50%

By gender:

  • Female – 27%
  • Male – 73%

LA3

Benefits provided to full time employees that are not provided to temporary or part time employees, by significant locations of operations
Our Response

Full-time employees working in Steelcase locations in the United States, Mexico and Latin America, Germany, France, Belgium and China have full benefit access to medical, prescription drugs, dental, vision, short- and long-term disability, employee basic and supplemental life insurance, spouse and child life insurance, employee accidental death & dismemberment, spouse and child AD&D, flexible spending accounts for healthcare and dependent day care, education assistance, adoption assistance, employee assistance program, employee discounts and a 401(k) retirement plan. These benefits are also available to part-time employees in these locations, with the exception of China. Temporary employees in Germany and France also have access to these benefits, while the remaining locations have benefits based on the individual temp agency overseeing those employees.

LA4

Percentage of employees covered by collective bargaining agreements
Our Response

Americas:

  • Steelcase Manufacturing – 0.5%
  • PolyVision – 60%
  • Designtex – 32%

France, Germany, and Spain: 100%

LA5

Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements
Our Response

Minimum notice periods are as follows: In the United States, France and Germany – 60 days. In Belgium, the minimum notice period for white-collar workers is 90 days for every starting period of five years of service. For blue-collar workers, notice is based on the amount of time with the company, starting with 42 days for those serving under five years and up to 196 days for those with the company 25 years or longer. In China and Malaysia, the minimum notice period is 60 days.

LA6

Percentage of total workforce represented in formal joint management-worker H&S committees that help monitor and advise on occupational H&S programs
Our Response

Nearly 15 percent of our total workforce worldwide is represented in formal joint management-worker health,  safety  and wellness committees. These committees help monitor and advise on occupational health and safety programs.

LA7

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region and by gender
Our Response

Rates of occupational diseases and injuries by region are as follows:

  • Americas – 3.14
  • Europe, Middle East & Africa – 3.15
  • Asia Pacific – 1.08

Lost time rates by region are as follows:

  • Americas – 0.63
  • Europe, Middle East & Africa – 0.62
  • Asia Pacific – 1.14

There were no work-related fatalities reported during the recording period. Steelcase does not track this information separately by gender.

LA8

Education, training counseling, prevention, and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases
Our Response

Each Steelcase employee in the United States has the ability and is encouraged to visit a dedicated site for information on disease prevention, counseling, education and training. In all other countries where Steelcase is located, employees have access to this information through government programs.

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
Our Response

Steelcase University offers a variety of courses and programs on campus and online, enabling employees around the world to take them and track progress for their personal and professional development. We also provide a Career Development tutorial to guide employees through the process of identifying their career ambitions, strengths, and networks and develop action plans to achieve their goals. Additionally, the university offers a retirement program to help employees think through their transition, financial planning and tools. U.S.-based employees have access to a phased retirement program. For those who exited the company due to position elimination and plant closings, we offer services from a professional outplacement company, including career counseling, tools and techniques for job searching and courses to update skill sets. Furthermore, we support the French requirement to provide learning for employability outside Steelcase. See Training and Development page for more information.

LA12

Percentage of employees receiving regular performance and career development reviews, by gender
Our Response

Steelcase believes that successful implementation of our corporate strategies requires alignment between our corporate goals and the performance goals of individual departments and employees. This shared and focused direction enables each of our individual and team efforts to truly impact our organizational success.

Steelcase uses a process tool called MAPP – Measurable Annual Performance Plan. The MAPP is a one-year performance plan linked to our annual corporate goals. It addresses three key areas of performance management:

  • Goal alignment
  • Performance measurement
  • Ongoing feedback and coaching

Employees at Steelcase are encouraged to establish a general career direction and a plan for their next Steelcase job or role. The company’s career development process is one about self-discovery, direction setting and decision making.

Annual performance and career development reviews were given to 98.6 percent of all salaried employees. By gender, 43 percent were female and 57 percent were male.

Hourly employees are evaluated using supervisor notes and the Steelcase Employee Performance System (SEPS) as the feedback tools for performance.

LA13

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity
Our Response

Total average age of all employees:

  • Worldwide – 42
  • Asia Pacific – 34
  • EMEA – 44
  • Americas – 44

Gender breakdown:

  • Females – 31%
  • Males – 69%

Estimated U.S. minority breakdown:

  • Salaried – 9%
  • Hourly – 28%
  • All US Employees  – 18%

LA14

Ratio of basic salary and remuneration of women to men by employee category, by significant location of operation
Our Response

Steelcase routinely assesses discrepancies in compensation with the intent of meeting both legal requirements and corporate values regarding equal pay.

LA15

Return to work and retention rates after parental leave, by gender
Our Response

We strive to help our employees achieve a work/life balance. See our Wellbeing page for more information.

Product Responsibility

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
Our Response

Steelcase conducts material assessments and life cycle assessments on key products to understand the impact of our products over their entire life cycles – material extraction and selection, production, transport, use and end of use or next life. We use that information to inform the development of new products. Information is published in Product Environmental Profiles – available on www.steelcase.com/pep for North America, and by request in the EMEA and Asia Pacific regions. Environmental Product Declarations are available by request for products that have gone through a life cycle assessment and third-party review process. For more information, see our Innovative Products and Applications page.

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
Our Response

No significant incidents.

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction
Our Response

In the Americas and EMEA regions, we survey our customers regarding their satisfaction in a variety of areas from our products and our representatives capabilities to our performance as a company.

In the Americas, our dealers assisted in our new Customer Experience Measurement (CEM) system, which allows our customers to provide feedback on how we’re doing. This system enables clients to provide feedback on various aspects of products and services provided by Steelcase and our dealer network through an online survey. Results are shared with management and key employees both at Steelcase and within the dealer organizations. For 2012, customers provided an average overall satisfaction score of 8.6 out of 10 for Steelcase and dealers combined. When considering Steelcase and dealers individually, both received a score of 8.7.

In our EMEA region, various customers throughout the region are surveyed for their satisfaction in a number of areas, such as our portfolio offerings, our representatives and the company’s ability to offer workplace solutions. Solution Fulfillment Team reach out the EMEA dealer network on a yearly basis with a Voice Satisfaction Survey. In 2012, the results for those markets are as follows (3.0 = Meets Expectations, and 4.0 = Above Expectations):

  • United Kingdom – 3.4
  • France – 4.1
  • Rest of International – 3.7
  • DACH (Germany, Austria and German speaking Switzerland) – 3.5

Learning from these surveys not only helps us improve our performance but also allows us to better understand the needs of our customers. We intend to roll out a formal customer satisfaction process for our Asia Pacific region in 2013.

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
Our Response

Steelcase communications are prepared in consultation with environmental technical and regulatory specialists knowledgeable of the Federal Trade Commission, Environmental Protection Agency, and other global regulatory standards, accepted practices and requirements for such communications. Communications are submitted to the Steelcase legal department where they undergo an additional review to ensure technical accuracy and conformance with regulatory standards and guidelines.

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
Our Response

None

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
Our Response

None

PR9

Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services
Our Response

No significant incidents.

Society

SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs
Our Response

Both Steelcase and the independent Steelcase Foundation utilize a process to assess the priority and value of gifts provided. The Steelcase Foundation offers human services, health, education, community development and arts and education. The foundation provides assistance to a broad array of organizations. See our Social Investment page for more information.

SO10

Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities
Our Response

See SO9. See our Social Investment page.

SO2

Percentage and total number of business units analyzed for risks related to corruption
Our Response

All business units are regularly analyzed by the Internal Audit Department.

SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures
Our Response

Globally, employees are required to take policy and compliance training regarding our Global Business Standards. As of 2012, Eighty-four (84) percent of all employees globally have received this training, for a total of approximately 376,776 employee hours. New employees receive this training as a part of the onboarding process.

SO4

Actions taken in response to incidents of corruption
Our Response

There were no significant incidents of corruption during the reporting period. See Code of Business Conduct for practices and policies on the issues of:

  • Compliance with Laws, Rules and Regulations (Including Insider Trading Laws)
  • Conflicts of Interest
  • Financial Reporting and Controls, Records Management and Communication
  • Protection and Proper Use of Company Assets
  • Confidential Information
  • Competition and Fair Dealing
  • Payments to Government Personnel
  • Corporate Opportunities
  • Reporting Illegal or Unethical Behavior
  • Waivers of the Code of Business Conduct
  • Compliance Procedures

SO5

Public policy positions and participation in public policy development and lobbying
Our Response

Steelcase actively lobbies for public policy issues that impact Steelcase at local, state and federal levels in the United States.

SO6

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country
Our Response

None. Steelcase Inc. does not make financial or in-kind contributions to support political parties.

SO7

Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes
Our Response

Annual report p.10

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
Our Response

Annual Report p.10

SO9

Operations with significant potential or actual negative impacts on local communities
Our Response

We deeply value the communities in which we work, live and serve. In 2012, there were no known operations with significant potential or actual negative impacts on local communities. See our Social Investment and Employee Impacts pages for ways we are working to positively impact our communities.

Other KPIs

O1

Percentage of women in management
Our Response
  • Americas – 24%
  • Europe, Middle East & Africa – 22%
  • Asia Pacific – 3%

O2

Percentage of ethnic minorities in the US staff
Our Response

U.S.: 18% ethnic minorities

O3

Total Recordable Injury Frequency Rate
Our Response

Total Recordable Frequencies:

  • Americas – 3.14
  • Europe, Middle East & Africa – 3.15
  • Asia Pacific – 1.08

O4

Lost-time injury frequency rate (LTIFR)
Our Response

Lost time rates by region are as follows:

  • Americas – 0.63
  • Europe, Middle East & Africa – 0.62
  • Asia Pacific – 1.14

O6

Employee satisfaction rating
Our Response

Steelcase conducted an employee survey with its global workforce in March 2012. Over 7,000 employees participated, representing approximately 72% of our global employees. We synthesized the responses, which gave us valuable insights into our employees’ satisfaction. Some of the highlights include:

– 7 out of 10 employees are satisfied with their jobs, with a 13% increase in employees who “Strongly Agree” with being satisfied with their jobs
– 83% of employees say they are willing to put in a great deal of effort beyond what is normally expected in order for the company to be successful

We are utilizing these insights to inspire a thriving culture that helps unlock the potential of our employees, customers and partners.

O7

Total giving
Our Response

$1.54 million (Steelcase, Inc.)

$3.86 million (The Steelcase Foundation)

O8

Global amount of donated hours of volunteer service
Our Response

6,538 hours

O9

List of countries taking part in volunteer service
Our Response
  • Belgium
  • Brazil
  • Canada
  • France
  • Germany (Durlangen, Rosenheim)
  • Hong Kong
  • Latin America & Caribbean
  • Malaysia (Kuala Lumpur)
  • Mexico (Monterrey. Tijuana, Reynosa and Mexico City)
  • Romania (Cluj)
  • Singapore
  • Spain
  • United Kingdom  (London)
  • United States